Delivery & Returns :: Wireless Alarms

Delivery Charges

Delivery on all Wireless Alarms products is free* on all orders over £50.

Delivery on all Wireless Alarms products is £1.95 on all orders under £50.

Applies to mainland UK only, for delivery outside of the mainland UK please request a quotation from our customer support

Delivery

We aim to despatch all orders that are placed before 2pm on the same working day by either first class post or next day delivery by national courier, subject to stock availability and receipt of payment. Unfortunately we are unable to quote a delivery time, as this is set by the courier.

We will endeavor to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods or subsequent delays that may result from delivery problems.

Damage or shortages
If goods arrive in a damaged condition, or if there is a shortage in delivery, you must note this on the carrier's delivery schedule. It is your responsibility to inform us by phone or email within 24 hours of delivery of any damages or shortages.

Returns
We offer a 30 day "no-quibble" money back guarantee, that's in addition to the Manufacturer's Full Warranty. If you decide you do not require the goods, for any reason, they must be returned within 30 days of receiving them (at your own expense) for a full refund, unless they are returned due to a found fault. A returns reference number needs to be obtained from the Local Rate Customer Help Line on 0845 373 1353 prior to the goods being returned. Goods must be returned in their original packaging unused and in original condition. It is the customer’s responsibility to ensure that the goods are adequately packaged for shipping as we accept no responsibility for damage that occurs in transit due to inadequate packaging.

Faulty Goods & Guarantees
In the unlikely event that a product purchased from Wireless Alarms does not operate upon arrival or develops a fault during the warranty period, the following applies:

• Within 30 days of receipt of goods: full refund or replacement
• 31 days of receipt through to the end of the warranty period: product exchange or replacement to the value of the purchase price.

To report a fault and to arrange the return of faulty goods please contact our Customer Helpline on 0845 373 1353 (Local Rate). One of our helpline technicians will discuss the nature of the fault with you, as we often find that ‘faults’ are configuration or compatibility issues that can be resolved over the telephone and in such cases we can help you get your product working, saving you the trouble of returning a non-faulty item. This in no way affects your statutory rights and is simply something we ask our customers to perform in order to ensure that products returned are genuinely faulty and to speed up the product exchange/refund/replacement process. Upon testing the returned product, should it be found not to have a fault then we will return it to you at the address provided via Royal Mail’s First Class delivery service.

If we agree to Refund your Return Postage Costs, we will only do so, providing you include a Receipt from the Post Office and you have quoted the Returns Reference Number as obtained from our Customer Helpline.
We will only refund items sent via First/second Class postage, Recorded postage costs will not be refunded, unless otherwise agreed when obtaining a Returns Reference number.

Note: If a receipt is not provided we will not refund your postage. The Postage Frank mark on the package is not Proof of Postage and will not be accepted.
Please ensure you include all packaging, manuals, accessories etc.

* mainland UK