DELIVERY & RETURNS :: Wireless Alarms

Delivery Charges

Delivery on all Wireless Alarms products is free* on all orders over £50.

Delivery on all Wireless Alarms products is £1.95 on all orders under £50.

Delivery

We aim to despatch all orders that are placed before 1500 on the same working day by either first class post or next day delivery by national courier, subject to stock availability and receipt of payment. Unfortunately we are unable to quote a delivery time, as this is set by the courier.

We will endeavor to be as accurate as possible with delivery dates, however any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses you might incur as a result of a delay in receiving your goods or subsequent delays that may result from delivery problems.

Damage or shortages
If goods arrive in a damaged condition, or if there is a shortage in delivery, you must note this on the carrier's delivery schedule. It is your responsibility to inform us by phone or email within 24 hours of delivery of any damages or shortages.

Returns
We offer a 30 day "no-quibble" returns policy. If you decide you do not require the goods, for any reason, they may be returned within 30 days of receiving them (at your own expense) for a full refund. A returns reference number needs to be obtained from the Local Rate Customer Help Line on 0845 373 1353 prior to the goods being returned. Goods must be returned in their original packaging unused and in original condition. It is the customer’s responsibility to ensure that the goods are adequately packaged for shipping as we accept no responsibility for damage that occurs in transit due to inadequate packaging.

Faulty Goods & Guarantees
All goods we supply are covered by a full 12 months parts and labour guarantee from date of purchase, unless otherwise stated.If the goods develop a fault within this period then please contact us by email or by telephone on our local number 0845 373 1353 to obtain a Returns Reference number and we will arrange for the return of said goods, for either exchange or refund, as appropriate. It is the customer’s responsibility to ensure that the goods are adequately packaged for shipping as we will accept no responsibility for damage that occurs due to inadequate packaging.

* mainland UK